The Squarespace customer service team won two Steve Awards last week. Also known as the American Business Awards, these bad boys are coveted as some of the nation's top awards for businesses.
Squarespace's 50-person-strong Customer Care Team won the Gold Stevie Award for Customer Service Department of the Year - Computer Services, while their Director of Customer Care, Christa Collins, received the Bronze Stevie Award for Customer Service Executive of the Year.
Squarespace's Customer Service Options
Squarespace's customer service makes it easy for customers to be successful with their platform, which is one of the biggest advantages it holds over free or self-hosted platforms. The Stevie Award-winning Customer Care Team offers several easy ways to get support:
- The Squarespace Help Center - The most commonly asked questions are answered in full text and image articles, and they even have a Squarespace 101 section for new customers.
- Squarespace Help Tickets - Squarespace's signature form of customer service is its blazing-fast email ticketing system, which handles close to 15k requests each week. Submit a ticket from almost anywhere on your site and get an answer often within minutes.
- Squarespace Answers - This community managed forum features questions and answers from Squarespace customers and designer/developers that use the platform. If your questions are a bit more in-depth, give Squarespace Answers a try.
- Live Chat - Last but not least, you can live chat with Squarespace's Customer Care team Monday-Friday between the hours of 11:00 a.m. and 7:00 Eastern time by clicking on the chat invite prompt that appears on the Help Center when chat is available.
I was shocked to hear that Squarespace supports over 14,000 tickets per week with their awesome Customer Care team. When it comes to customer service, Squarespace, has definitely exceeded my expectations in the few times I've needed to engage them as a Squarespace customer. Congrats, Squarespace, on your Stevie Awards - you deserve them!